Privacy Policy

This Privacy Policy applies to the websites owned and operated (“Website”) by PoliusCorp, S.L., doing business as Meteor Next (Meteor Next, We, Us, or Our). This Privacy Policy describes how Meteor Next collects and uses the personal data collected through the Website (including, but not limited to, www.meteornext.com) and Services located behind the logins of Meteor Next Account (account.meteornext.com). It also describes individual rights regarding the use of, access to, and how to update, correct, or remove personal information. The use of information collected through Our Services shall be limited to the purpose of providing the Service for which Meteor Next is engaged.

If you have questions or complaints regarding this Privacy Policy or Our practices, please contact us through Contact page (www.meteornext.com/contact).

Your privacy is important to us and we respect each individual's right to privacy. This privacy policy explains the personal data that Meteor Next collects and processes, how it processes data and for what purposes it is collected and processed. This Privacy Policy further describes our commitment to preserving the privacy and security of your personal data. We will collect and use information through Our Website only in the ways disclosed in this Privacy Policy. We have created this Privacy Policy to let you know what information we collect when you visit Our Site, why we collect it, and how it is used. By using this website, you consent to the data practices prescribed in this Privacy Policy.

At Meteor Next, we believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don't have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.

We use your data solely to provide you with Services in which you enroll and to provide you an enhanced user experience when you visit our Website. Our business is providing Meteor Next products and Services to you, the customer. We have no desire or interest to use or transfer the limited data we acquire for any other purposes.

Unless otherwise noted, we refer you, the Customer, as an owner of a Meteor Next account.

We collect some data from you, in order to provide you with our Meteor Next products and Services, in addition to your use of our Website. You provide some data directly, such as when you create a Meteor Next account or contact us for support. Such data is limited to your email address only. We get some limited data from your use of the Meteor Next products and services. Such data includes your IP address, and the version of your Meteor Next application.

We use your personal data to provide you with services associated with the use of Meteor Next account and to provide you with a rich customer experience through our customer support. In particular, we use your data to provide Meteor Next services, which includes updating, securing and troubleshooting, and providing support.

We inevitably acquire Service Data about your usage of Meteor webpage (www.meteornext.com), your account (account.meteornext.com), and your payments through operating our services. We retain only enough Service Data to operate and maintain the services. These data are never used for any other purpose.

Service Data are kept confidential. It is visible to our staff and includes, but is not limited to, server logs, billing information, client IP addresses and email addresses. Service data includes the name you provide us, as part of your profile.

As long as you are using our services, we retain the right to hold and use Service Data to provide our services, troubleshoot problems, analyze the performance and demands on our services, and to provide our payment processors with the information they need to process payments.

Diagnostic Data are a category of Service Data which are not automatically collected or required for operation of our services.

In some cases we seek diagnostic reports and other troubleshooting, bug, and crash reports from customers to help identify and solve problems with our products and services. This information is sent to us only on a case by case basis, or by users who explicitly opt into our beta software programs or who otherwise explicitly choose to provide diagnostic data to us.

Diagnostic Data may contain sensitive information about your operating environment as well as personally identifying information. Although there may be occasions when we ask for Diagnostic Data to assist you with a problem, you are never obligated to provide it.

We will never ask for your Account Password or License Keys.

Meteor Next does not collect any kind of data stored in your Meteor Next application. All data stored in your system stays in your system.

Meteor Next is not responsible for the data you store in your Meteor Next application. You are the owner of these data and you decide the way is stored in your system.

We understand and accept our responsibility to protect Service Data. We use strict access control mechanisms, network isolation, and encryption to ensure that Service Data is only available to authorized personnel.

In a few areas on Our Website, We ask you to provide personal information that will enable Us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate. For example, We request information from you when you:

• Subscribe to a newsletter
• Participate in promotional offers

Meteor Next uses your information for specific purposes. Your information may be used to:

• Send you requested information about Meteor Next
• Provide support
• Provide you with access to Meteor Next Services

Personal information you provide will be kept confidential and used to support your customer relationship with Our company.

All email communication with you will be on an Opt-In basis. This is solely at your discretion. Occasionally, We will send you e-mail communications with information, which may be useful to you, including information about Our products and Services or about offerings from affiliates or business partners. When you first provide Us with your e-mail address, you will be given the option of not receiving any such e-mail communications. We will include instructions in Our e-mail messages on how to unsubscribe if you later decide you do not want to receive any future e-mail communications. At any time, you can easily opt-out of receiving further marketing from Meteor Next by contacting Us at the address below and requesting to have your name removed from Our lists.

Agents or contractors of Meteor Next may have access to your personal information for the purpose of performing services on behalf of Meteor Next. All such agents or contractors who have access to your personal information have Data Processing and Confidentiality obligations to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Meteor Next.

Unless We tell you otherwise, or unless otherwise stated in this Privacy Policy or required by law, We do NOT sell or rent your personal information to any third parties. However, We might share your personal information with Our service providers, such as Our hosting services providers. If you choose to participate in a survey, a focus group etc., we may also share de-identified data with Our customers.

Information collected from you is only used to complete and support your purchases from Meteor Next and use of the Site and to comply with any requirements of law. Meteor Next may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Meteor Next or this Site; (2) protect and defend the rights or property of Meteor Next; or (3) act in urgent circumstances to protect the personal safety of users of Meteor Next, its web sites or the public. We may collect and possibly share your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Our terms and conditions posted on Our Websites, or as otherwise required by law.

If Meteor Next is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on Our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may also disclose your personal information to any other third-party with your prior consent.

PoliusCorp fully complies with the Spain privacy laws and the GDPR.

meteornext.com data are held on servers located within the European Union. Data originating in the European Union remains within the European Union. Service Data access is restricted to members of our staff.

Our customer support and email services are hosted primarily in the Europe Union.

Your Secure and Service data are held by third-party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. In many cases (but we cannot promise that this will always be the case) even Service data held by these entities is encrypted with keys held only by us.

Data needed to process payments is collected by our payment processor, Stripe, Inc., which conforms to the U.S.-E.U. Privacy Shield Framework. See https://stripe.com/privacy-shield-policy

We may use your contact information, that is, the contact email address provided by you, to communicate with you about Service activity, provide support, and send you other information such as product updates and announcements. You may choose to stop receiving communications from us, except certain important notifications such as billing and account security alerts.

When you create a Meteor Next account you will receive a License Access and Secret Key. Your License keys are generated on your computer and your Account Password is something you create yourself. For your protection, you should create a strong and unique Account Password to ensure that it is not easily guessed.

It is extremely important that you understand that anyone with both your License Keys and Account Password can access your Account and can use your keys to register another Meteor Next application. It is equally important that you keep a copy in a safe place for your own reference, because future access to your Secure Data depends on having access to both your Secret Key and your Account Password. We will never ask you for your Account Password or your full Secret Key, and you should never send it to us or anyone.

Due to the nature of our design and the sensitivity of the information you entrust to us (even in encrypted form), it may not be possible for us to help you with certain customer service requests unless you are listed as an account owner and are communicating from your verified email address. In the event that you change your email address, it is very important that you update your email on your Meteor Next account(s) or you may eventually lose access.

You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer's email address.

As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one's data is deleted without their consent, you must first delete your account through an authenticated session. After your account has been deleted, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.

Disaster recovery and data availability requirements mean that PoliusCorp has a legitimate interest in maintaining secure and immutable backups. Backups are kept for 35 days. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.

You can also make choices about collection and use of your data by PoliusCorp. You can control your personal data and exercise your data protection rights by contacting PoliusCorp through the contact page (www.meteornext.com/contact).

We do set and use cookies (small text files placed on your device) on our own domains and subdomains to store settings that assist with identifying your account for sign-in. We also use third-party packages and trackers for our public pages that may set cookies on your computer. These cookies are used to understand broad and anonymous user behavior when you visit meteornext.com. Such user behavior includes time spent by a visitor on the website, most visited webpage, aggregated clicks on signups etc. We also use these third-party cookies to serve more relevant advertisements to visitors once they have left the Meteor Next website on our partner sites across the web.

You may disable cookies in your browser and continue to use our services without impact. We do not use third-party trackers in the Meteor Next application.

Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian.

We will comply with applicable laws and the contracts with our customers to provide Service Data to law enforcement agencies. If permitted, we will notify you of such a request and whether or not we have complied. Your Meteor Account password remains encrypted with keys which we do not possess, and so we can only hand it in encrypted form.

In an event of a breach, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. We follow applicable requirements under the laws, that is, the Spanish data privacy breach notification requirements and the requirements related to data breach notification under the GDPR.

At our discretion, we may make changes to this Policy and note the date of the last revision. You should check here frequently if you need to know of updates to our Privacy Policy. We maintain the right to send you an email informing you of substantive changes. Previous versions will be made available from this page.

If you have any questions about this Policy, you can contact our support team.

If you have concerns or complaints about this policy or practices with regard to that you do not feel you can resolve through contacting us, you should bring those concerns to your local regulatory authority.

PoliusCorp S.L., a Catalan company located in Barcelona (Spain). Owners and operators of Meteor Next. As Data Processors, we include PoliusCorp' employees and subcontractors appointed by PoliusCorp.

Data Processor as defined by the GDPR. We and the subprocessors (hosting services, payment processors) we appoint are the Data Processors.

A user secret that is necessary to access the Meteor Next account (account.meteornext.com)

A pair of keys (Access Key and Secret Key) that are necessary to register a copy of the Meteor Next application with the user's account.

Our Directors, employees, and subcontractors

European Union's General Data Protection Regulation

Encryption transforms usable data into a form that conceals all information contained in the original data. This data transformation uses a cryptographic key.

A customer that owns a Meteor Next account.

As defined under the Spanish privacy laws and the GDPR.

Anyone other than us who we have appointed to process customer data. Subprocessors can see no more data than we can see. Examples include our data hosting providers and payment processors.

A local regulator under the GDPR which has the job of seeing that we protect your data properly.

Data about a user account, which is available to PoliusCorp.

You are the Data Subject as defined in the GDPR. In general, we are addressing “you” as the Owner of a Meteor Next account.